Swiss Global apologises to customers for delayed services due to Covid impact

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Swiss Global want to extend our sincerest apologies for the negative experience that you had with our customer service and operations. Since the impact of COVID, we have seen a huge spike in customer requests coupled with having some of our team either working from home or isolating which has seen us racing to adapt.

Our air cargo service demand is higher than ever and we still maintain our Wednesday and Friday dispatch dates for Zimbabwe, as well as Friday for Malawi and South Africa. Unfortunately industry air cargo demand was still down 6.6% compared to 2019 and there remains severe capacity constraints which impact flight scheduling as many of the major carriers have kept their fleet grounded since the initial lockdown.

We also had a very successful Christmas promotion that saw us dispatch 3 40ft containers since the 4th January 2021 and another scheduled to be loaded from our premises on the 29th January 2021. The sea freight service has also faced many challenges with a recent report by Sea-Intelligence detailing how globally 1-in-2 shipments are recorded as arriving late at their destination ports, the poorest ever record of schedule reliability since tracking of this data began in 2011.

We have a very dedicated team that pride themselves on giving 100% every day to ensure that our customers’ needs are being met. We thank you for bringing the various issues you have faced to our attention and please believe we are working night and day to resolve any snags in our system and processes.

Thank you for your continued support, contact us on the numbers below and our customer support team aim to respond to all our enquiries within 24hrs.We are available on the following numbers:📱+44 79 1745 8415 ☎️ +44115 942 7113 ☎️ +44115 998 5312 Opening Times: Mon – Fri 9am – 5pm. Sat 10am – 5pm. Sunday CLOSED. If you are on WhatsApp Please follow this link to view our services on: https://wa.me/c/447917458415